If your departure out of Canada is less than 10 days, please call us to place an order as we may need to utilize a different shipping method. Generally, if you reside in big cities, it should not be a problem as long as you choose a Canada Post Xpresspost shipping.
Please note that an exchange order (Japan Rail Pass) is not an electric document. As such, we need to forward a paper document to you. Once your order has been processed, we will email you to confirm the final cost and the tracking number if you choose a Canada Post Xpresspost shipping.
Our office hours are 9am-5pm, Monday-Friday. (Toronto: 905-670-8710 or 1-800-463-7723) (Vancouver: 604-638-9400 or 1-800-663-1693). Closed Weekends, Statutory Holidays, Easter Monday and Remembrance Day (Toronto office open).
Sale of Japan Rail Pass to Japanese nationals is now over. You must enter Japan with a non-Japanese passport to be eligible for a Japan Rail Pass. Sale of Japan Rail Pass to Japanese national is expected to resume on June 1 with some conditions. Details of the conditions will be published at the end of May.