If your departure out of Canada is less than 10 days, please call us to place an order as
we may need to utilize a different shipping method. Generally, if you reside in a big city, it should take 2 – 4 business days (It may take 1 – 2 extra business days during the busy holiday season) as long as you choose a Canada Post Xpresspost shipping option. If you have enough time before departure, we can provide a FREE SHIPPING by regular mail at your own risk.
Please note that an exchange order (Japan Rail Pass) is not an electric document. As such, we need to forward a paper document to you. Once your order has been processed, we will email you to confirm the final cost and the tracking number if you choose a Canada Post Xpresspost shipping.
Our office hours are 9am-5pm, Monday-Friday. (Toronto: 905-670-8710 or 1-800-463-7723) (Vancouver: 604-638-9400 or 1-800-663-1693). Closed Weekends, Statutory Holidays, Easter Monday and Remembrance Day. Toronto office is open on Remembrance Day.
~~~Japanese nationals with Canada PR cards ~~~
Sale of JR Pass commenced again on June 1, 2017. If the back of your PR card confirms your permanent residence status granted more than 10 years ago, you only require this document (PR Card) to exchange your Exchange Order in Japan. JR Group has the rights to amend the conditions, and this conditional sale ends at the end of year 2020.
** YEAR END & NEW YEAR OFFICE HOURS **
December 24, 2018 (MON): Normal hours (may close little early)
December 25, 2018 (TUE): Closed
December 26, 2018 (WED): Closed
December 27, 2018 (THU): Normal hours
December 28, 2018 (FRI): Normal hours
December 31, 2018 (MON): Closed
January 1, 2019 (TUE): Closed
January 2, 2019 (WED): Closed